Serving some of the largest titles in the industry, we know what it takes to delight players and keep them loyal.
Studios are perpetually locked in a cutthroat battle to produce the next big thing — the best graphics, the best storytelling, the best soundtracks. And while the games themselves need to be amazing, the community, customer service, and content moderation surrounding them needs to be equally worthy. We help games companies earn a competitive advantage through customer service, content moderation and digital enablement.
With the growth of mobile gaming and new innovative offerings, the video games market could become a $300 billion industry by 2025.
World-class employee engagement scores
Lower attrition rates vs. competitors
Multilingual CX support in over 50 languages
Adding value to the Player CX journeyWe help games companies earn a competitive advantage through customer service and digital enablement. From Player Self-Service and Player Social Support to Player Assisted Services and Player Analytics to Player Loyalty and Reactivation, we help you save time and money while supporting and building your player networks.
Customer service in gaming: How to 'pwn' at player support
Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support, serving some of the biggest titles in the games industry.
Loyalty-building player support across the globe
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- case study
Protecting the games - physical, IT and information security
CX Best PracticesGames
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.