Games

Serving some of the largest titles in the industry, we know what it takes to delight players and keep them loyal.

Studios are perpetually locked in a cutthroat battle to produce the next big thing — the best graphics, the best storytelling, the best soundtracks. And while the games themselves need to be amazing, the community, customer service, and content moderation surrounding them needs to be equally worthy. We help games companies earn a competitive advantage through customer service, content moderation and digital enablement.

With the growth of mobile gaming and new innovative offerings, the video games market could become a $300 billion industry by 2025.
- GlobalData

World-class employee engagement scores

― Kincentric

Lower attrition rates vs. competitors

Multilingual CX support in over 50 languages

Adding value to the Player CX journey

We help games companies earn a competitive advantage through customer service and digital enablement. From Player Self-Service and Player Social Support to Player Assisted Services and Player Analytics to Player Loyalty and Reactivation, we help you save time and money while supporting and building your player networks.

Customer service in gaming: How to 'pwn' at player support

Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support, serving some of the biggest titles in the games industry.