Level up with a top-notch player experience partner
Serving some of the largest titles in the industry, we know what it takes to delight players and keep them playing. Focus on building the best games while we deliver your loyalty-building player support.
Trusted by leading games studios, including:
Empower your studio with our expertise
With more gamers and more time spent gaming, player demands are on the rise. We help studios get out in front by managing and optimizing their player support operations.
Over the past decade, we’ve rapidly scaled programs from under 100 to over 2,000 player support advocates for numerous mainstream titles.
Custom-fit CX solutions
From traditional player support to more advanced anticipatory CX, we tailor solutions to each game and/or studio.
We know games and we know gamers. In fact, we aim to hire gamers to deliver player support, driving connection and empathy from the start.
Entering new markets? We’ve got you covered. Our player experience and digital expertise spans 25+ countries of operation with CX support in over 50 languages.
Discover how we help our clients deliver industry-leading games support to players.
When the client began their transition from in-house to outsourced support, they looked to our Games CoE to protect their brand. This meant replicating their games culture within our sites while proactively addressing IT security and information safeguarding. Eight years later, the partnership continues to expand.
Scaling to meet demand
To meet evolving player demands, we launched in-app support for SDK-enabled games for all mobile and tablet operating systems, as well as content moderation support. Today, thousands of tenured team members support players in multiple languages with leading KPIs and high team engagement.
As the CX partner for a global social games client, we initialized a “CSAT Improvement Plan.” This included a proprietary operations guide to promote frontline response consistency, better processes to build upon program successes and increased monitoring of accuracy scores to feed into our compliance management systems.
Major games studios currently supported
Player support interactions handled in a year
Multilingual CX support languages
Games support team members around the globe
Games solutions to work smarter and play harder
While your teams build the best graphics with the best storytelling and the best soundtracks, we build your competitive advantage via player support, content moderation, analytics, digital enablement and more.
Player Support / Experience
Go for the endgame: loyalty-building support, every time
Drive efficient, personalized player experiences via a support team that lives and breathes your game. Our experienced player support advocates cover all channels and player issues from activation to game play.
Turn data into actionable insights to drive player conversion
With a focus on 360 player analytics, we constantly measure how your player support team is performing via the satisfaction of your players. Our view towards continuous KPI improvement keeps everyone asking “how can we do even better?”
Moderation, Trust & Safety
Keep your communities clean and players safe
Whether leveraging our AI solutions to help automate content moderation, or empowering your frontline team members to drive a safer player experience, we are proud to support all efforts to make the internet a better place. Our trust and safety solutions are used by top global brands.
Process Optimization & Improvement
Optimize your workforce with people, data and tools
Running a support organization from end-to-end is our thing. From talent acquisition and training, to forecasting volume fluctuations, to real-time performance monitoring, to backend systems, we’ve got your support operations covered.
AI & Automation
Leverage intelligent automation to unlock even more potential
Empower your teams and enable your tools with artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) - to name a few. Our AI and automation solutions cover the entire digital CX value chain.
IT Lifecycle Support
Support your organization with a strong IT foundation
Beyond the games, our IT lifecycle expertise enables your entire organization. Don’t let legacy systems or disparate technologies hold you back. We have experience supporting the IT and cloud enablement needs of global brands.
Loyalty-building player support across the globe
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- case study
Protecting the games - physical, IT and information security
CX Best PracticesGames
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
The quest for player support in cloud gaming
The metaverse and the future of gaming
Player support metrics: How to choose and improve KPIs
CX Best PracticesGames
Hiring for the games industry is changing