Boost your player support

  1. Industries
  2. Games

Level up with a top-notch player experience partner

Serving some of the largest titles and most exciting entrants, we know what it takes to delight players and keep them playing. Focus on building the best games while we deliver your loyalty-building player support.

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Trusted by leading games studios, including:
Epic Games logoSupercellJam City LogoNordeus logoWargaming logoZynga logo

Empower your studio with our expertise

With more gamers and more time spent gaming, player demands are on the rise. We help studios get out in front by managing and optimizing their player support operations.

  • Thoughtful scaling

    Over the past decade, we've scaled programs to meet the support needs of both mainstream and indie titles. Whether you’re starting from scratch or looking to grow, we can help.

  • Custom-fit CX solutions

    From traditional player support to more advanced anticipatory CX, we tailor solutions to each game and/or studio.

  • Cultural fit

    We know games and we know gamers. In fact, we aim to hire gamers to deliver player support, driving connection and empathy from the start.

  • Global presence

    Entering new markets? We’ve got you covered. Our player experience and digital expertise spans 25+ countries of operation with CX support in over 50 languages.

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    Major games studios currently supported

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    Player support interactions handled in a year

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    Multilingual CX support languages

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    Games support team members around the globe

Our experience

Discover how we help our clients deliver industry-leading games support to players.

  • A little girl playing a game on her tablet

    Scaling to meet demand

    To meet evolving player demands, we launched in-app support for SDK-enabled games for all mobile and tablet operating systems, as well as content moderation support. Today, thousands of tenured team members support players in multiple languages with leading KPIs and high team engagement.

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Games solutions to work smarter and play harder

While your teams build the best graphics with the best storytelling and the best soundtracks, we build your competitive advantage via player support, content moderation, analytics, digital enablement and more.

A player support agent chatting with a customer with an overlay of the conversation
Player Support / Experience

Go for the endgame: loyalty-building support, every time

Drive efficient, personalized player experiences via a support team that lives and breathes your game. Our experienced player support advocates cover all channels and player issues from activation to game play.

Email, chat, social, voice support
Game play, in-game support, escalations
Activations, billing, payments
Player engagement / retention
VIP concierge support
Omnichannel CX
A woman playing a game on her smartphone with an overlay of player engagement metrics
Player Analytics

Turn data into actionable insights to drive player conversion

With a focus on 360 player analytics, we constantly measure how your player support team is performing via the satisfaction of your players. Our view towards continuous KPI improvement keeps everyone asking “how can we do even better?”

Player 360 analytics
Loyalty & Retention
Anticipatory CX
Innovation / Business Intelligence (BI) teams
A young gamer playing a game with headphones on
Moderation, Trust & Safety

Keep your communities clean and players safe

Whether leveraging our AI solutions to help automate content moderation, or empowering your frontline team members to drive a safer player experience, we are proud to support all efforts to make the internet a better place. Our trust and safety solutions are used by games brands big and small.

Content moderation - for toxicity, threats
Proactive risk management
Fraud prevention
Player & team member wellness / safety
Two players on their VR headsets and a couple of people observing them
Process Optimization & Improvement

Optimize your workforce with people, data and tools

Running a support organization from end-to-end is our thing. From talent acquisition and training, to forecasting volume fluctuations, to real-time performance monitoring, to backend systems, we’ve got your support operations covered.

Learning & Development / Training
Workforce Management / Forecasting
Performance Management dashboards
Support Systems - ticketing, knowledge bases
Illustration of a microchip and an overlay of a chatbot conversation
AI & Automation

Leverage intelligent automation to unlock even more potential

Empower your teams and enable your tools with artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) - to name a few. Our AI and automation solutions cover the entire digital CX value chain.

Ticket system automation
Self-help automation via bots, RPA, agent assist tools, visual IVRs
AI data solutions for model training
Picture of a server room with an overlay of a process cycle
IT Lifecycle Support

Support your organization with a strong IT foundation

Beyond the games, our IT lifecycle expertise enables your entire organization. Don't let legacy systems or disparate technologies hold you back. We have experience supporting the diverse IT and cloud enablement needs of companies across the games landscape.

IT integration & modernization
Network operations
Cloud enablement
Internal IT - service desk

Boost your player support

Let us deliver support worthy of your player’s time.

Connect with us

Join our amazing team

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills.

Visit our careers page