Level up with a top-notch player experience partner
Serving some of the largest titles and most exciting entrants, we know what it takes to delight players and keep them playing. Focus on building the best games while we deliver your loyalty-building player support.
Trusted by leading games studios, including:
Empower your studio with our expertise
With more gamers and more time spent gaming, player demands are on the rise. We help studios get out in front by managing and optimizing their player support operations.
Over the past decade, we've scaled programs to meet the support needs of both mainstream and indie titles. Whether you’re starting from scratch or looking to grow, we can help.
Custom-fit CX solutions
From traditional player support to more advanced anticipatory CX, we tailor solutions to each game and/or studio.
We know games and we know gamers. In fact, we aim to hire gamers to deliver player support, driving connection and empathy from the start.
Entering new markets? We’ve got you covered. Our player experience and digital expertise spans 25+ countries of operation with CX support in over 50 languages.
Discover how we help our clients deliver industry-leading games support to players.
When the client began their transition from in-house to outsourced support, they looked to our Games CoE to protect their brand. This meant replicating their games culture within our sites while proactively addressing IT security and information safeguarding. Eight years later, the partnership continues to expand.
Scaling to meet demand
To meet evolving player demands, we launched in-app support for SDK-enabled games for all mobile and tablet operating systems, as well as content moderation support. Today, thousands of tenured team members support players in multiple languages with leading KPIs and high team engagement.
As the CX partner for a global social games client, we initialized a “CSAT Improvement Plan.” This included a proprietary operations guide to promote frontline response consistency, better processes to build upon program successes and increased monitoring of accuracy scores to feed into our compliance management systems.
Major games studios currently supported
Player support interactions handled in a year
Multilingual CX support languages
Games support team members around the globe
Games solutions to work smarter and play harder
While your teams build the best graphics with the best storytelling and the best soundtracks, we build your competitive advantage via player support, content moderation, analytics, digital enablement and more.
Player Support / Experience
Go for the endgame: loyalty-building support, every time
Drive efficient, personalized player experiences via a support team that lives and breathes your game. Our experienced player support advocates cover all channels and player issues from activation to game play.
Turn data into actionable insights to drive player conversion
With a focus on 360 player analytics, we constantly measure how your player support team is performing via the satisfaction of your players. Our view towards continuous KPI improvement keeps everyone asking “how can we do even better?”
Moderation, Trust & Safety
Keep your communities clean and players safe
Whether leveraging our AI solutions to help automate content moderation, or empowering your frontline team members to drive a safer player experience, we are proud to support all efforts to make the internet a better place. Our trust and safety solutions are used by games brands big and small.
Process Optimization & Improvement
Optimize your workforce with people, data and tools
Running a support organization from end-to-end is our thing. From talent acquisition and training, to forecasting volume fluctuations, to real-time performance monitoring, to backend systems, we’ve got your support operations covered.
AI & Automation
Leverage intelligent automation to unlock even more potential
Empower your teams and enable your tools with artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) - to name a few. Our AI and automation solutions cover the entire digital CX value chain.
IT Lifecycle Support
Support your organization with a strong IT foundation
Beyond the games, our IT lifecycle expertise enables your entire organization. Don't let legacy systems or disparate technologies hold you back. We have experience supporting the diverse IT and cloud enablement needs of companies across the games landscape.
Adaptable support for growing games companies
The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.
Loyalty-building player support across the globe
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
- Case Study
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Adaptable support for growing games companies
Launching a new game with player support in mind
How games companies can transfer their culture to their CX partners
Ramping player support for a games colossus