Healthcare
BPO solutions for better health outcomes
Enabling TELUS Health (Canada’s largest healthcare IT provider) and others, TELUS International is serving the IT outsourcing and customer experience needs of today’s healthcare leaders across Payer, Provider and Pharmaceutical services. Our focus is on turning information and customer interactions into better health outcomes.
The Patience Experience: Optimizing customer service for better health outcomes
Never before have consumers been so empowered when it comes to their health, and with more information, comes increased options and greater competition. Discover industry trends, best practices and expert insights for an enhanced patient experience.
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How big data and tech trends are changing the healthcare customer experience
From telemedicine, to data-driven care, to wearables, this article shares the current trends driving healthcare tech today and how it will change the customer experience going forward.
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How wearables will bring health insurers closer to customers
What started as employers offering fitness devices to participate in health challenges is now promising to reinvent insurance companies’ relationship with their customers. This article examines the connection between wearables and insurance customer experience.
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Outsourcing best practices: SMS, video chat, email and more
Outsourcing customer support is not a “set it and forget it” exercise. Rather, it takes time, energy and resources to do it right. Learn best practices channel-by-channel including voice, email, chat, social media, self-service, SMS, video chat and more.
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We’re passionate about living the brand promises of our clients. Connect with us to speak to an outsourcing expert, and to learn how our team members deliver the best support in your industry.
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outsourcing expert
Let us answer your questions, provide more details, or share our industry expertise.
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In every interaction we have with TELUS International, they teach us something new about delivering great support. They teach us something new about our processes and capabilities, and how they can be improved.
Integrated BPO and ITO solutions
Learn about our outsourcing services: