hero industries healthcare

Healthcare

Backed by TELUS Health, Canada’s largest healthcare IT provider, TELUS International serves the customer experience and digital engagement needs of today’s healthcare leaders.

Across all industries, customers have come to expect physical / digital integration, personalization and mobile capabilities — and these demands are no different in healthcare. But just as poor customer service drives customers to switch brands, relationship quality serves as a significant predictor of patient loyalty and even treatment adherence. The case for an improved patient experience is clear. At TELUS International we can help by combining the people and technology required to turn information and patient interactions into better health outcomes.

40% of survey respondents act upon the information they find online. With such high conversion rates, it’s imperative healthcare providers and insurance carriers embrace and engage patients where they live and through the digital tools they already use.

-Rock Health survey


Multilingual CX support in over 40 languages

Lower attrition rates vs. competitors

World-class employee engagement scores

Aon

Adding value to the Patient journey

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The Patient Experience: Optimizing customer service for better health outcomes

Discover patient experience trends and best practices for today’s healthcare leaders.

Preview of the e-book on a tablet

We can help

Learn more about our Healthcare & Patient Experience practice

Speak with a digital CX specialist today.

Contact us

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain