Information & Communications Technology (ICT)
Today’s ICT companies serve large, complex customer bases with a vast array of services that require ‘always on’ support. With such high expectations, CX remains a critical differentiator.
As the global arm of TELUS, Canada’s fastest growing telco serving millions of customer connections, we know a thing or two about CX in this industry. From increasing subscriber bases to reducing churn to introducing new products to managing costs and upgrading legacy systems, today’s ICT companies have their hands full. With our experience, we can enable AI-powered DX and CX solutions, refine billing systems, implement next-gen provisioning, establish unified inventory management and more. We’ve already helped some of the world’s largest ICT companies on their road to digital transformation.
An IT benchmarking study of 80 telecom companies worldwide found that top performers had removed redundant platforms, automated core processes and consolidated overlapping capabilities.
Multilingual CX support in over 40 languages
Lower attrition rates vs. competitors
World-class employee engagement scores
― - Aon
Adding value to the customer journeyFrom Speed to Market, AI-Powered Digital Journeys and Service and Customer Effort to Platform Transformation, Process and System Efficiency and Loyalty and Amplification, we draw on our experience as Canada’s fastest growing telco serving millions of customer connections to support the journey to digital transformation.
Know your customer (but don’t annoy them)
CX Best Practices
Data ethics and the impact on customer service
CX Best Practices
Three essential elements for superior telecom customer experience
CX Best PracticesICT (Information & Communications Technology)