No pain, all gain
Today’s best customer experiences are backed by the right combination of people, processes and technology. With our help, effortless CX can be easy.
Around the clock and around the globe, tech’s most innovative brands partner with us to adapt their operations to new markets and customer expectations. Whether you need a few agents or hundreds, we can help you scale in no time.
Deep domain expertise
From fintech to healthtech to whatever tech comes next, we’re building big things for changemakers. Serving over 650+ global clients, our earned digital CX and IT experience is your advantage.
Tech for tech
Save time and focus on your product — we’ll ensure your CX is upheld by the latest and greatest, like self-serve automation, omnichannel CX, cloud and contact center as a service.
Cultural fit is achieved through empathy. Understanding your customers and your culture, we blend in so your brand stands out. Want proof? Our global team member engagement is considered world-class as measured by Kincentric.
Global team members
Delivery centers and digital studios
Multilingual CX support languages
Digital, phygital, to the frontier of what’s possible. Explore the spaces that our clients operate and how we help them get results.
When it comes to finance, poor CX is costly. And even with an effortless experience, disruption raises important questions about compliance and new regulations. We work with fintechs, neobanks and paytechs to break through complexity.Read our e-book
Is your healthtech healthy? A new, digital future of health is here and it’ll take more than a salad at lunch to maintain product-market fit. Leading brands can adapt by rapidly implementing difference-making technology and delivering compassionate support to patients and customers alike.
Repeat customers, not repeat problems. Whether you need help maximizing your customer lifecycle via sales support and customer care, or dreaming up the technology to differentiate your ecommerce experience, look no further.
Hardware and IoT
Companies working to connect the physical and digital worlds face a difficult challenge. We make things easier. Together, we envision new devices, applications and processes; build data-powered and customer-centric solutions; and problem-solve for the customers of our hardware and IoT clients.
Established service platforms brands partner with us to efficiently build and deliver critical elements of their CX. Take for example when we improved search relevance for a fast-growing unicorn in the travel and hospitality space, resulting in a search engine that brings users what they’re looking for with a single click.View case study
When your product is entertainment, your CX can’t be a chore. From games to video streaming, we rally with brands to create frustration-free experiences with a focus on omnichannel CX and trust, safety and security. The most popular platforms and studios look to us to enhance their physical, IT and information security, and more.View case study
Your users expect a safe and secure community. Exceed their expectations and strengthen your brand with trust, safety and security solutions led by the one-two combo of human expertise and artificial intelligence. Stop fraud, protect users and create the community of the future.View case study
Upgrade your CX operations
For nearly two decades, TELUS International has supported the customer experience needs of top global tech brands. From customer care to content moderation to bots and AI, we have the people and tech to grow and protect your brand.
Deliver unforgettable customer experiences
Supporting hyperscalers and established brands, we handle millions of customer care interactions every year. Putting customers first across all traditional and digital CX channels is what we do. Scale your global CX operations with our highly engaged teams delivering CX support in over 50 languages across 20 countries.
Protect your user communities
With deep and diverse experience, we are a trusted partner for brands looking to build their content moderation and overall trust and safety programs. As digital first responders, we help companies safeguard their user communities, identify risks, prevent fraud and protect online marketplaces for safe transactions.
Dive deeper into customer insights
With a focus on the customer journey, we offer speech and text analytics solutions and business intelligence (BI) tools to gather valuable intelligence from thousands – even millions – of customer interactions. When made actionable, this Voice of the Customer analysis, along with detailed BI reporting, can be your competitive edge unlocking hidden insights from your unstructured data.
Work smarter with intelligent automation
Enhance your CX operations with our AI solutions including bots, self-serve automation and AI training data. We combine the best of human and machine intelligence to deliver engaging CX solutions for tech’s most dynamic brands. Build more human-like bot interactions, improve content moderation accuracy, enhance onsite customer search, expand speech and text recognition support and more.
Engage your workforce with people, data and tools
EX is at the heart of a successful support organization where meaningful, engaging work translates into delivering the best customer experiences. Whether you’re seeking and training talent, forecasting fluctuations in workforce volume, monitoring performance in real time, or introducing backend support systems, we’ve got you covered. With foundational tools and industry expertise, we can enable and empower your in-house or outsourced teams.
Deliver meaningful CX via a secure WFH model
Disruptive tech brands the world over look to us when they need additional customer support resources and to solidify business continuity in CX operations. Our holistic Work-from-Home (WFH) / Work Anywhere solution combines the best of people, processes and tech to deliver a flexible and secure support model for an engaged WFH operation.