AI Data

Research & Reports

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group, supported by TELUS International, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.

Generative AI

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

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AI Data

AI Best Practices

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Illustration showing lines separating into strands and becoming increasingly separated, meant to symbolize machine learning model drift

How to detect and mitigate machine learning model drift

Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

Illustration of an assembly line with bugs being removed from computer code via automated arms, meant to symbolize quality assurance in AI training data

Quality assurance best practices for AI training data

Hundreds of brightly colored lines on a black background. On the left of the image the colored lines are mixed together. In the middle of the image you can see the lines twisting and beginning to sort themselves into specific colors. On the right of the image, all lines are grouped together by color.

Automation: The antidote to overcoming data labeling inefficiencies

AI Trends

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What is the biggest hurdle for AI innovation?

In this article, we take a closer look at how a shortage of AI training data can affect tech innovation.

What is the biggest hurdle for AI innovation?

In this article, we take a closer look at how a shortage of AI training data can affect tech innovation.

AI Use Cases

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Two women sit in front of computer monitors doing annotation work.

Case Study

Automotive

Creating annotation work opportunities through impact sourcing

Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.

Podcast

What does customer loyalty look like in the age of AI?

Case Study

Training a recommendation engine through image classification

Computer Vision

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Automotive

Does data hold the key to autonomous vehicle safety?

Experts believe autonomous vehicles will substantially improve road safety. Discover how large, diverse and accurate datasets are enabling this vision.

Two people with virtual reality (VR) goggles meant to symbolize the metaverse

The expanding frontiers of computer vision in the metaverse

Cars with bounding boxes to show image annotation

Case Study

Automotive

Building high-quality 3D flash lidar datasets for autonomous vehicles

Data Annotation

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Research & Reports

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS International has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

Research & Reports

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

An aerial shot of a city street with various cars and other vehicles.

Case Study

Financial Services & Fintech

Collecting in-field driving data to train a leading insurance provider’s rewards application

Data Collection

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Automotive

ADAS field operations testing: Four essential considerations for program success

Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.

Illustration of connected dots, meant to represent governance in AI data collection.

Data governance with AI data collection

Five pitfalls to avoid before you start collecting data

Data Validation & Relevance

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Feature image of person shopping online with phone and laptop

Case Study

Technology

Facilitating transactional review and online shopping services for a global tech giant

Examine how TELUS International evaluated high-quality data and merchant ratings to enhance the customer experience.

Cartoon of a banner that reads "Recommended" and a person hand and arm giving a "thumbs up" gesture

How do recommender systems facilitate great CX?

Case Study

Travel & Hospitality

Improving search relevance for a fast-growing unicorn

Generative AI

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Video

Crafting production-grade GenAI applications

Join Ajinkya Malasane, TELUS International’s senior director, product strategy and marketing, and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.