AI Data

  1. Insights
  2. AI Data
  3. All Insights
Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.
Podcast
AI Use Cases

What does customer loyalty look like in the age of AI?

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Futuristic illustration of a car in motion, meant to symbolize AI technology in the automotive industry
Data CollectionAutomotive

ADAS field operations testing: Four essential considerations for program success

Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.

Video screen shot showing two people and a slide.
Video
Generative AIwebinar

Crafting production-grade GenAI applications

Join Ajinkya Malasane, TELUS International’s senior director, product strategy and marketing, and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
Responsible AI

How to build responsible AI practices into your organization

As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.

Connected dots in a wave-like pattern meant to symbolize AI data
Case Study
Responsible AI

Promoting responsible AI with three innovative offerings

Explore how TELUS International designs for data privacy and security while driving AI innovation with leading brands.

Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy
Generative AI

How empathy in your large language model can improve your CX

Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.

An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.
Generative AI

A practical guide to GenAI applications for customer experience management

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

Illustration of a robot meant to represent AI, an iceberg labeled as "AI BIAS" and some depictions meant to convey data
Generative AI

Five strategies to mitigate bias when implementing generative AI

Discover five critical strategies for mitigating bias when implementing generative AI into your organization.

Research & Reports
Data Annotation

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS International has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

Model of a human pondering while looking at the word "AI" meant to symbolize consumer sentiment on generative AI training data
Generative AI

Infographic: Consumer sentiment on generative AI training data

A recent TELUS International survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.

An aerial shot of a city street with various cars and other vehicles.
Case Study
Data AnnotationFinancial Services & Fintech

Collecting in-field driving data to train a leading insurance provider’s rewards application

Learn how TELUS International’s team of experts successfully delivered data on real-world driving actions ranging from the mundane (bringing the vehicle to a stop) to high-risk (driving while distracted).

Person delivering a presentation, meant to symbolize explainable artificial intelligence
Generative AI

Explainable AI: A four-step framework for intellectual oversight

As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.

Check out our solutions

Enrich your data with our range of human-annotation services at scale.

Learn more