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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

A survey conducted by TELUS International unveiled consumer concerns about misinformation and bias in generative AI. Learn more.

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genai trust

Generative AI survey results: Customers expect brands to be transparent

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Digital Customer Experience Priorities 2023 Preview Image

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

AI in Agriculture Resource

Learn how we helped an agricultural producer monetize their extensive data assets using cloud-based artificial intelligence (AI) technology.

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AI in Agriculture

Growing agricultural profits with cloud-based AI

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Preview image: Training a recommendation engine through image classification 

Learn how we helped a leading multinational technology company train their recommendation engine using image classification. 

Training a Recommendation Engine

Training a recommendation engine through image classification

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

Feature-Landing-Image Locations Outsourcing

Selecting the best outsourcing destination for your business

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX. 

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multimodal voice

Now we're talking: Multimodal voice and the future of digital CX

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

PDF for case study titled "Deploying automation to assist agents at a consumer robotics company"

Deploying automation to assist agents at a consumer robotics company

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Check out our solutions

AI Bots

In this virtual chat with TELUS International computer vision experts Ajinkya Malasane and Kaushik PS, we’ll dive deep into end-to-end sensor fusion data collection and annotation solutions for autonomous vehicle training needs.

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3d data annotation

Leveraging automation for labeling large 3D pipelines

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

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resource annotation impact sourcing

Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.

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annotation impact sourcing

Creating annotation work opportunities through impact sourcing

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing2023 Hero Image

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

TI resource eBook 800x450 The essential guide to training data 

Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions.

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The essential guide to AI training data

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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germany

Don't overlook Germany as a CX outsourcing destination

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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games content moderation

More than a game: Why player communities need content moderation

alexa case study resoure

Discover how we helped a leading global technology company train its virtual assistant to better understand and respond to user queries in 35 additional languages.

Discover how TELUS International helped a leading global technology company develop its well-known voice assistant by collecting an extensive multilingual audio dataset.

Powering Voice Assistant Technology Through Multilingual Datasets

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AI Data Solutions

Powering voice-assistant technology through multilingual datasets

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Fintech & Financial Services

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Powering voice-assistant technology through multilingual datasets

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