Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS International is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

logo-x

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

checklists thumb

Checklist

brochures thumb

Brochure

ebooks thumb

E-book

Podcast Type Image

Podcast

6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

A conversational bot floating above a mobile phone

(Hero) 6-steps-for-Conversational-Bot-success-A-primer hero

An illustration of a bot floating above a mobile phone

(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

A copy of the Digital customer experience priorities in 2023 report on top of a green leafy plant.

Digital Customer Experience Priorities 2023 Preview Image

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

An illustrated representation of customer profiles and leaving a five-star review online.

Digital Customer Experience Priorities 2023 Hero

Survey results: Digital customer experience priorities for leaders in 2023

AI in Agriculture Resource

Disrupt the conventional agricultural business model with AI technology. 

Want to speak with an expert?

The adoption of artificial intelligence (AI) technology is having a transformative impact on the agricultural industry. Discover how TELUS International’s cloud-based AI solution helped to improve a client’s operations and profitability.

Learn how we helped an agricultural producer monetize their extensive data assets using cloud-based artificial intelligence (AI) technology.

Learn how we helped an agricultural producer monetize their extensive data assets using cloud-based artificial intelligence technology.  

 Growing agricultural profits with cloud-based AI

View of person holding tablet in barn with cattle on either side of him.

AI in Agriculture

Check out our solutions

AI Data Solutions

Growing agricultural profits with cloud-based AI

Training a recommendation engine through image classification with fern in background

Preview image: Training a recommendation engine through image classification 

Learn how we helped a leading multinational technology company train their recommendation engine using image classification. 

Training a Recommendation Engine

Training a recommendation engine through image classification

Deploying automation to assist agents at a consumer robotics company image with fern in background

Preview image: Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

PDF for case study titled "Deploying automation to assist agents at a consumer robotics company"

Deploying automation to assist agents at a consumer robotics company

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

AI Bots

In this virtual chat with TELUS International computer vision experts Ajinkya Malasane and Kaushik PS, we’ll dive deep into end-to-end sensor fusion data collection and annotation solutions for autonomous vehicle training needs.

Three cars on road with labeling boxes around them

3d data annotation

Leveraging automation for labeling large 3D pipelines

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration of various people creating user generated content on their phones.

Preview image of the Forrester report "How To Set CX Metrics Goals" and a plant

TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Illustration of a person and various graphs and scales symbolizing metrics, measurement and KPIs

Hero image for Forrester - How to set CX metrics goals - 1620x550

Forrester - How to set CX metrics goals - card image

How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

Airplane leaving a trail of five stars, meant to symbolize positive customer experiences in the travel and hospitality industry

travel como3

Four ways content moderation can build trust for travel and hospitality brands

Preview image of the case study "Creating annotation work opportunities through impact sourcing" with plant in background. 

resource annotation impact sourcing

Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.

Two women sit in front of computer monitors doing annotation work.

annotation impact sourcing

Creating annotation work opportunities through impact sourcing

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.

Questions for now data security image

How can brands rethink data security to maintain customer trust?

Preview image of the report "CX outsourcing in 2023" accompanied by a plant

TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Illustration of customer support agents surrounded by related iconography like charts, star ratings and text boxes.

CX Outsourcing2023 Hero Image

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography 

CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

TI resource eBook 800x450 The essential guide to training data 

Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions.

guide to AI training data - website hero image 

The essential guide to AI training data

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

Illustration showing lines separating into strands and becoming increasingly separated, meant to symbolize machine learning model drift

ml drift

How to detect and mitigate machine learning model drift

alexa case study resoure

Discover how TELUS International helped a leading global technology company develop its well-known voice assistant by collecting an extensive multilingual audio dataset.

Woman sitting in front of laptop and talking into speaker on phone

Amazon Alexa case study - main image

Powering voice-assistant technology through multilingual datasets

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Automotive Industry Page - Hero Banner

industry-icon-travel

The view of a sunset from an airplane window.

Travel and Hospitality hero

icon-tech 2x

Industries - Technology - hero - landscape

icon-communications 2x

Abstract image of interconnected data points meant to convey networks and connection

Communications and media hero

icon-healthcare 2x

An illustration of a collection of icons that represent the healthcare industry, such as, a needle, DNA, a pill, a blood drop and a clipboard.

Healthcare - Hero

hero risk solutions

Trust, Safety & Security

Hero - Solutions category - digital experience

Digital Experience (DX)

Hero - AI Data Solutions

hero advisory

Advisory Services

hero back office

Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

it lifecycle2 hero

IT Lifecycle

Hero - Solutions - Customer Experience

Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Consulting 

View every touchpoint as a brand-building opportunity.

Contact Center Outsourcing

Enhance your sales pipeline with both new and current customers.

Customer Acquisition

Ensure a great user interface with an unforgettable user experience. 

UX / UI Design

Harness the power of GenAI to achieve amplified productivity and heightened customer satisfaction.

Fuel iX

Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Growing agricultural profits with cloud-based AI

Share