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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group, supported by TELUS International, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI).

Understand where enterprises are on their GenAI journey and the steps customer experience management (CXM) leaders are taking to prepare for adoption.

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Three reasons to download the report

  1. 1

    Investment plans

    Discover what CXM leaders plan to spend on generative AI initiatives in the next 12-18 months.

  2. 2

    Implementation challenges

    Find out the perceived challenges when it comes to organizational adoption of generative AI solutions.

  3. 3

    Anticipated outcomes

    Learn where CXM leaders expect to see the greatest benefits of generative AI.

Access valuable insights

Take a deep dive into the GenAI investments of CXM leaders.


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