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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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Check out our solutions

AI & Bots

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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In this IDC Info Snapshot, learn about the three key pillars for any successful AI implementation and the advantages of partnering with a trusted advisor to create and deliver your AI vision.

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IDC info snapshot - AI data image

Quality, quantity, and responsibility: Three key data pillars for successful AI implementations

Discover how a potential AI training data shortage for language models could affect your business, and what you can do to offset its impact.

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Are we headed for an AI data shortage?

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Discover how TELUS International edits and enhances a leading virtual assistant’s voice grammar framework for one of the world’s largest technology corporations.

Virtual assistant training in 14 languages

Linguistic Annotation

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

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Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions.

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The essential guide to AI training data

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

There are a wide variety of audio transcription services. In this article, we’ll help you to figure out which type of audio transcription is best for you.

4 Types of Audio Transcription and When to Use Them

Four types of audio transcription and when to use them

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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Learn how a leading technology client leveraged TELUS International’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.

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Building a multilingual dataset with high-quality data collection and annotation

Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.

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Artificial intelligence, real benefits: Applying generative AI in CX

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Digital Experience (DX)

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IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

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Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

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Build and manage multi-cloud platforms to accelerate digital transformation.

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Uncover the right processes for enhanced business efficiency and CX outcomes.

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View every touchpoint as a brand-building opportunity.

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Enhance your sales pipeline with both new and current customers.

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Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Virtual assistant training in 14 languages

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