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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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In this IDC Info Snapshot, learn about the three key pillars for any successful AI implementation and the advantages of partnering with a trusted advisor to create and deliver your AI vision.

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Quality, quantity, and responsibility: Three key data pillars for successful AI implementations

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Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions.

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The essential guide to AI training data

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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germany

Don't overlook Germany as a CX outsourcing destination

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Learn how a leading technology client leveraged TELUS International’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.

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Building a multilingual dataset with high-quality data collection and annotation

Discover TELUS International’s responsible AI principles for delivering better AI outcomes.

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The TELUS International guidelines for responsible AI

Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.

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Artificial intelligence, real benefits: Applying generative AI in CX

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Trust, Safety & Security

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Digital Experience (DX)

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AI Data Solutions

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Advisory Services

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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IT Lifecycle

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Process Consulting 

View every touchpoint as a brand-building opportunity.

Contact Center Outsourcing

Enhance your sales pipeline with both new and current customers.

Customer Acquisition

Ensure a great user interface with an unforgettable user experience. 

UX / UI Design

Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Talent Acquisition - RPO

Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

Robotic Process Automation (RPA)

AI Training Data

Engage your customers while protecting your online reputation.

Content Moderation Solutions

Our Platform

Address the problems inherent in legacy systems and digital adoption.   

Platform Transformation

Optimize the patient experience for improved health outcomes.

Healthcare / Patient Experience

Ensure optimal performance with quality products that deliver amazing user experiences.

Quality Assurance & Testing

Generative AI

Build your digital roadmap using customer-centric approaches and human-centered design.

Digital Strategy

Data Collection

Enhance CX across all channels with our holistic approach. 

Omnichannel CX

Remain agile and responsive with our professional consulting services.

Business & Process Transformation

 Transform data into business insights with 360 degree customer journey analytics.

Data & Customer Analytics

Enable future-ready applications with platform and process re-engineering

Enterprise Platform Services

Linguistic Annotation

Scale your tech support while maintaining the highest standards.

Technical Support

 Deliver meaningful customer experiences via a secure, global work-from-home (WFH) model.  

Work Anywhere / WFH

Let us help ease the pressure on your financial operations. We can simplify and standardize processes for cost savings and efficiency.

Finance & Accounting

Enhance your operations. Our services span the procurement lifecycle to reduce costs, realize efficiencies  and boost output. 

Responsible AI

The TELUS International guidelines for responsible AI

The TELUS International guidelines for responsible AI

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