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Customer ExperienceTechnologyWhy achieving profit-market fit is essential for scaling brands
You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.
Digital ExperienceDeploying automation to assist agents at a consumer robotics company
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.
People & CultureHow outsourcing can facilitate culture-led growth, according to leaders
Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.
AI DataThe critical role of impact sourcing on AI model expansion
Addressing bias in AI models is a key principle of responsible AI. Discover how diversifying your team of AI contributors through impact sourcing can help.
People & CultureHow virtual recruitment can help brands stand out
Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.
People & CultureCommunications & MediaDelivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand
Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.
Digital ExperienceThe future of digital CX, according to leaders
See what three thought leaders had to say about the future of digital customer experience.
AI DataAre we headed for an AI data shortage?
Discover how a potential AI training data shortage for language models could affect your business, and what you can do to offset its impact.
Trust & SafetyTechnologyPreventing fraud for a global tech company in the travel and hospitality space
See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.
Cloud & IT LifecycleLeveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation
Discover how TELUS International’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.
Customer ExperienceWhy accessible CX should be a priority for brands in 2023
Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.
Customer ExperienceHow asking better questions can enhance your customer service
Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.
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