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Digital Experience23 digital customer experience stats to know for 2023
Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.
Customer ExperienceDon't overlook Germany as a CX outsourcing destination
Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.
Trust & SafetyA look at content moderation regulations around the globe
Content moderation legislations vary between countries. Discover the key differences so your company can pivot quickly in this ever-changing industry.
Customer ExperienceFinancial Services & FintechStreamlining operations and kickstarting the digital transformation journey of a leading financial services brand
Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.
AI DataWhat is data classification?
AI data demands classification to be useful at scale. Learn the benefits, challenges and best practices of data classification.
Cloud & IT LifecycleTravel & HospitalityEnhancing the employee experience for a large North American airline with a skilled service desk
Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance the employee experience during challenging industry conditions.
Digital ExperienceFinancial Services & FintechAppreciating the value of predictive analytics in banking
Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.
Customer ExperienceDon't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
Customer ExperienceCustomer service insights to keep your brand on the "nice list" this holiday season
The most wonderful time of the year can also be the most stressful. Explore survey results to help you sleigh your customer experience this holiday season.
AI DataTechnologyBuilding a multilingual dataset with high-quality data collection and annotation
Learn how a leading technology client leveraged TELUS International’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.
Customer ExperienceeCommerceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Trust & SafetyProtect the protectors: Wellness strategies for content moderators
Content moderation can take a toll on those doing the job day-in and day-out. These best practices can help companies protect their employees’ well-being.
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