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Customer ExperienceInfographic: CX expectations in the metaverse
Explore survey results from American consumers on the subject of the metaverse and related customer experience expectations.
AI DataFive common data annotation challenges and how to solve them
Data annotation can create bottlenecks in AI and machine learning projects. Learn how to improve data quality and overcome data annotation challenges.
Customer ExperienceTop five advantages of outsourcing credit card collections
Discover five reasons why outsourcing credit card collections to an experienced partner with well-trained staff is beneficial for your business.
Trust & SafetyThe increasing sophistication of AI in content moderation
AI plays an important role in managing user-generated content. Discover key considerations for incorporating AI in your content moderation strategy.
AI DataTechnologyFacilitating transactional review and online shopping services for a global tech giant
Examine how TELUS International evaluated high-quality data and merchant ratings to enhance the customer experience.
Customer ExperienceFive customer retention strategies you need today
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
AI DataQuality assurance best practices for AI training data
Training AI systems demands observing data quality best practices. Learn more about AI data quality control in this primer.
Trust & SafetyThe evolving nature of digital content
As the digital world continues to evolve, discover why content moderation is crucial for brands to effectively monitor user-generated content.
Customer ExperienceEverest Group 2022 PEAK Matrix for CXM Service Provider in EMEA
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
Customer ExperienceThe do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Trust & SafetyFinancial Services & FintechThree essential steps for fintech trust and safety
As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.
Customer ExperienceEverest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
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