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Customer ExperienceCommunications & MediaMaximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS International’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
Customer ExperienceAre these digital CX resolutions on your list for 2024?
On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.
AI DataIDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
This global assessment evaluates vendors offering data labeling software technologies and capabilities.
Cloud & IT LifecycleApplication Support and Maintenance Professional Services
Ensure your applications remain efficient, secure and optimized for peak performance with our comprehensive service offering.
Customer ExperienceFuel iX: AI-fueled intelligent experiences
Meet your customer experience business needs faster, and more strategically, than ever before with Fuel iX.
Trust & SafetyDeception and detection: Generative AI and fraud
Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.
Customer ExperienceOrchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
AI DataHow to select a large language model
With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.
Cloud & IT LifecycleWhat do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).
Digital ExperienceThe Five9 Intelligent CX Platform guide
Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS International, together with Five9’s Intelligent CX Platform, drives efficiency and helps brands revolutionize customer engagement.
Cloud & IT LifecycleImplementing robotic process automation to streamline critical procurement processes
Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.
Digital ExperienceHealthcareThe omnichannel advantage: A path to healthier patient experiences
Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.
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