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Customer ExperienceEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Trust & SafetyTravel & HospitalityFour ways content moderation can build trust for travel and hospitality brands
Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.
AI DataHow to detect and mitigate machine learning model drift
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
Trust & SafetyGamesProtecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Digital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
AI DataAutomotiveCreating annotation work opportunities through impact sourcing
Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.
Digital ExperienceAccounting for change: The CFO as chief future officer
Chief financial officer? Try chief future officer. Learn how the role of the CFO is changing to align with economic conditions and new technology.
AI DataTraining a recommendation engine through image classification
Learn how we helped a leading multinational technology company train their recommendation engine using image classification.
Customer ExperienceWhy South Africa is ideal for CX outsourcing
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
Cloud & IT LifecycleIntroducing efficiency for Ledcor through robotic process automation
Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.
Cloud & IT LifecycleUnleashing the power of low latency: Transforming mainframe environments for peak performance
Explore the importance of network latency and its effects on mainframe applications.
Customer ExperienceHow to set CX metrics goals
Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.
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