Cloud & IT Lifecycle

Case Study

Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

Discover how TELUS International’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.

Image of computer screen with cloud on it

Case Study

Cloud Technology

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

Explore how TELUS International's Managed Cloud Services provide flexibility, cost efficiency and enhanced security and control.

Cloud

How to maximize the full value of the cloud

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

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Case Study

IT Service Desk Travel & Hospitality

Enhancing the employee experience for a large North American airline with a skilled service desk

Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance the employee experience during challenging industry conditions.

Cloud

How to tackle six common cloud migration challenges

Contemplating a cloud migration? Moving digital assets to the cloud demands a smart strategy. Discover best practices to get your business cloud ready.

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IT Service Desk

How to build an effective IT service desk knowledge base

Discover best practices for building your IT service desk knowledge base, including tips for the types of content and how to structure it for findability.

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Case Study

Automation Technology

Processing vast amounts of Salesforce call data with intelligent automation solutions

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

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QA & Testing

Quality assurance (QA): Improving testing efficiency through automation

Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.

IT Service Desk

How to overcome three common IT service desk challenges

The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.

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Research & Reports

IT Service Desk

Executive survey results: IT Service Desk optimization

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

Guide

Cloud

Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Automation

What happens to humans after we automate?

Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.

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