Automation

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.

Uncover how TELUS International’s digital automation solutions helped to drive efficiencies, improve customer resolutions and facilitate positive customer experiences for the client.

On this episode, we’re joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning, as well as some of the best practices used at Spotify to drive efficiencies. Listen now.

While RPA has been a mainstay of many companies, hyperautomation is quickly becoming a key part of CX strategy. Discover the difference between the two and how you can best leverage this emerging trend.

Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).

Discover how TELUS International’s RPA solution can help your organization work smarter, not harder.

The market potential for robotic process automation is huge, but you may still be wondering: What is RPA exactly — and how is it going to revolutionize my business? Learn how this enticing technology works.