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What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

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Metrics matter: The role of measurement in CX

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

Uncover the key benefits, challenges and opportunities of cloud transformation in this one-minute white paper.

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Executive survey results: Cloud migration

On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

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How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

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Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Set effective goals

New Forrester report

Want to speak with an expert?

This report reveals

Most programs set arbitrary, inaccurate or unrealistic goals

Ineffective goals undermine CX program credibility

Common challenges shouldn't be a roadblock to success

Three reasons to read this report

Whether your customer experience program is new, advanced or somewhere in between, goal setting is at the center of success.

This report from Forrester outlines what CX leaders need to consider when setting goals for CX metrics.

Access the report to learn about practical goal-setting techniques and how they can be deployed to overcome common challenges.

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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Check out our solutions

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How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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Four ways content moderation can build trust for travel and hospitality brands

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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TI Resource CaseStudy 2022

Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.

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Introducing efficiency for Ledcor through robotic process automation

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A successful telecom migrated their entire customer base from one network to another with the help of TELUS International. Learn about the solution and the results.

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Managing a complicated network migration for a large telecom

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TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Executive survey results: IT Service Desk optimization 

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Fintech & Financial Services

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Cloud

Executive survey results: Cloud migration

Executive survey results: Cloud migration

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