Cloud & IT Lifecycle
- Insights
- Cloud & IT Lifecycle
- All Insights
- Automation
What do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).
- Automation
Spotify and the future of intelligent automation
On this episode, we’re joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning, as well as some of the best practices used at Spotify to drive efficiencies. Listen now.
- Digital Transformation
Twilio on digital transformation and software developers
What advice does our guest Glenn Weinstein, Chief Customer Officer at Twilio have for business leaders? Look for ways to let your software developers solve problems.
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