IT Service Desk
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IT Service DeskTravel & HospitalityEnhancing the employee experience for a large North American airline with a skilled service desk
Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance the employee experience during challenging industry conditions.
IT Service DeskHow to build an effective IT service desk knowledge base
Discover best practices for building your IT service desk knowledge base, including tips for the types of content and how to structure it for findability.
IT Service DeskHow to overcome three common IT service desk challenges
The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.
IT Service DeskExecutive survey results: IT Service Desk optimization
TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.
IT Service DeskTechnologyThe strategic advantage of outsourcing your IT service desk
Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.
IT Service DeskTechnologyHow IT outsourcing enables tech company growth
Discover how IT outsourcing can help fast-growing technology companies keep pace in today’s highly competitive market by realizing efficiencies in three key areas.
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