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What do people get wrong about automation?

Posted November 14, 2023
Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character examining an error on a document in relation to a form.

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).

Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies?

Along the way, we weave in recent data, experiences and thoughts from two expert guests, showing why organizations are increasingly turning to automation to deliver a more streamlined and efficient customer experience.

Listen for the compelling insights of Nigel Devaraj, senior product manager, hyperautomation at TELUS International, and Chandrakant Binwani, former director, intelligent automation solutions at Automation Anywhere.

To learn more about TELUS International and our digital CX solutions, contact us today.

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