Technology Partners

Our Team

Our Awards

A team of people smiling and holding up their hands while holding paintbrushes

Social impact hero

Social Impact

Newsroom

World Map

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS International is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

logo-x

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

hero bulgaria locations

Bulgaria

A man in a brightly lit room smiling while on his phone

hero guatemala locations

Guatemala

Hero Morocco Locations

Morocco

hero romania locations

Romania

An aerial view of Cape Town, South Africa.

Hero South Africa Locations

South Africa

hero india locations

India

hero china locations

China

hero us locations

United States

Spain-Hero

Spain

hero philippines locations

Philippines

hero ireland locations

Ireland

Cityscape with Galata Tower and Gulf of the Golden Horn in Istanbul, Turkey.

Hero Türkiye Locations

Türkiye

hero el salvador locations

El Salvador

germany-hero

Germany

Europe-Hero

Additional European Centers of Excellence

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

checklists thumb

Checklist

brochures thumb

Brochure

ebooks thumb

E-book

Podcast Type Image

Podcast

6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

A conversational bot floating above a mobile phone

(Hero) 6-steps-for-Conversational-Bot-success-A-primer hero

An illustration of a bot floating above a mobile phone

(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

A copy of the Digital customer experience priorities in 2023 report on top of a green leafy plant.

Digital Customer Experience Priorities 2023 Preview Image

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

An illustrated representation of customer profiles and leaving a five-star review online.

Digital Customer Experience Priorities 2023 Hero

Survey results: Digital customer experience priorities for leaders in 2023

IDC Info Snapshot - Cloud thumbnail

Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

IDC Info Snapshot - Cloud hero

IDC info snapshot cloud feature image

Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

A copy of the outsourcing locations e-book on a white tablet on top of a green fern.

Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

Feature-Landing-Image Locations Outsourcing

Selecting the best outsourcing destination for your business

Deploying automation to assist agents at a consumer robotics company image with fern in background

Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

PDF for case study titled "Deploying automation to assist agents at a consumer robotics company"

Deploying automation to assist agents at a consumer robotics company

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

Check out our solutions

AI Bots

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration of various people creating user generated content on their phones.

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Make inefficient workflows a thing of the past.

Want to speak with an automation expert?

See how TELUS International deployed an RPA solution to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Back Office & Automation

Preview image of the Forrester report "How To Set CX Metrics Goals" and a plant

TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Illustration of a person and various graphs and scales symbolizing metrics, measurement and KPIs

Hero image for Forrester - How to set CX metrics goals - 1620x550

Forrester - How to set CX metrics goals - card image

How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

Airplane leaving a trail of five stars, meant to symbolize positive customer experiences in the travel and hospitality industry

travel como3

Four ways content moderation can build trust for travel and hospitality brands

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.

Questions for now data security image

How can brands rethink data security to maintain customer trust?

Preview image of the report "CX outsourcing in 2023" accompanied by a plant

TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Illustration of customer support agents surrounded by related iconography like charts, star ratings and text boxes.

CX Outsourcing2023 Hero Image

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography 

CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character examining an error on a document in relation to a form.

Questions for now automation image

What do people get wrong about automation?

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

Photograph of the 'Reichstag' in Berlin, Germany

germany

Don't overlook Germany as a CX outsourcing destination

Preview image of the case study "Introducing efficiency for Ledcor through robotic process automation" and a plant

TI Resource CaseStudy 2022

Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.

Illustration of buildings meant to convey construction

Main-image-Ledcor-800x450px

Introducing efficiency for Ledcor through robotic process automation

Picture of the case study "Managing a complicated network migration for a large telecom" with a plant in the background

case study mno migration preview

A successful telecom migrated their entire customer base from one network to another with the help of TELUS International. Learn about the solution and the results.

Illustration of a cloud containing many connected data points

case study mno migration seo 800x450

Managing a complicated network migration for a large telecom

Processing vast amounts of Salesforce call data with intelligent automation solutions

TELUS International’s RPA as a Service (RPAaaS) solution enabled a
technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

Image of a robot and two people working on laptops

IT-Service-Desk-Preview-Image

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

Image of three people working at a desk with laptops and headsets 

IT Service Desk Hero Image

IT-Service-Desk-Feature-Image

Executive survey results: IT Service Desk optimization 

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Implementing robotic process automation to streamline critical procurement processes

Share