Technology Partners

Our Team

Our Awards

A team of people smiling and holding up their hands while holding paintbrushes

Social impact hero

Social Impact

Newsroom

World Map

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS International is a subsidiary of: 

Privacy Shield Framework

Customer Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

logo-x

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

hero bulgaria locations

Bulgaria

A man in a brightly lit room smiling while on his phone

hero guatemala locations

Guatemala

Hero Morocco Locations

Morocco

hero romania locations

Romania

An aerial view of Cape Town, South Africa.

Hero South Africa Locations

South Africa

hero india locations

India

hero china locations

China

hero us locations

United States

Spain-Hero

Spain

hero philippines locations

Philippines

hero ireland locations

Ireland

Cityscape with Galata Tower and Gulf of the Golden Horn in Istanbul, Turkey.

Hero Türkiye Locations

Türkiye

hero el salvador locations

El Salvador

germany-hero

Germany

Europe-Hero

Additional European Centers of Excellence

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

checklists thumb

Checklist

brochures thumb

Brochure

ebooks thumb

E-book

Podcast Type Image

Podcast

The cover of the Employee Experience Solutions brochure overlaying a green leafy plant.

Employee Experience Solutions - Asset Image

Foster employee engagement and productivity

Want to speak with an expert?

Investing in Digital Workplace Services that support your employees in their jobs can lead to improved customer outcomes and tremendous returns. Uncover how our engaged team members can be a key component of your business success.

Discover how providing your employees with the proper tools and information to get things done can lead to improved customer outcomes and tremendous returns.

TELUS International Digital Workplace Services

Check out our solutions

IT Service Desk

Digital Workplace Services

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

Vault in the shape of a cloud meant to symbolize unlocking the full value of the cloud

cloud unlock

How to maximize the full value of the cloud

IDC Info Snapshot - Cloud thumbnail

Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

IDC Info Snapshot - Cloud hero

IDC info snapshot cloud feature image

Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

The COVID-19 pandemic unexpectedly accelerated the digital revolution. Discover why your company should continue, and even ramp up, your path to digital transformation.

Maximizing digital transformation

How to maximize your digital transformation despite the pandemic

A copy of the outsourcing locations e-book on a white tablet on top of a green fern.

Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

Feature-Landing-Image Locations Outsourcing

Selecting the best outsourcing destination for your business

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration of various people creating user generated content on their phones.

Preview image of the Forrester report "How To Set CX Metrics Goals" and a plant

TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Illustration of a person and various graphs and scales symbolizing metrics, measurement and KPIs

Hero image for Forrester - How to set CX metrics goals - 1620x550

Forrester - How to set CX metrics goals - card image

How to set CX metrics goals

Salesforce Services - resized

Maximize the value of your investment in Salesforce with flexible consulting, implementation and development services from TELUS International.

Salesforce Services

Business & Process Transformation

Preview image of the report "CX outsourcing in 2023" accompanied by a plant

TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Illustration of customer support agents surrounded by related iconography like charts, star ratings and text boxes.

CX Outsourcing2023 Hero Image

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography 

CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

Photograph of the 'Reichstag' in Berlin, Germany

germany

Don't overlook Germany as a CX outsourcing destination

Assembling a sophisticated cloud infrastructure for a successful telecom image with fern in background

Preview image: Assembling a sophisticated cloud infrastructure for a successful telecom

Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS International's work assembling an optimized cloud environment.

Illustration of various interconnected technology elements, meant to represent a sophisticated cloud environment

TI-CaseStudy-Telecom-cloud-SEO (1)

Assembling a sophisticated cloud infrastructure for a successful telecom

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

Illustration of a person sitting in front of a computer, wearing headphones and ready to offer player support

games content moderation

More than a game: Why player communities need content moderation

IT-Service-Desk-Preview-Image

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

Image of three people working at a desk with laptops and headsets 

IT Service Desk Hero Image

IT-Service-Desk-Feature-Image

Executive survey results: IT Service Desk optimization 

What advice does our guest Glenn Weinstein, Chief Customer Officer at Twilio have for business leaders? Look for ways to let your software developers solve problems.

Landing-page-hero-image-Glenn-Weinstein

Podcast-Banner-Glenn-Weinstein

Twilio on digital transformation and software developers 

Modernizing your company’s IT doesn’t have to be expensive or complicated. Discover the short- and long-term benefits of updating your IT infrastructure now.

IT modernization

Why your business needs to modernize its IT

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Salesforce Services

Share