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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

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How to maximize the full value of the cloud

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

Explore how TELUS International's Managed Cloud Services provide flexibility, cost efficiency and enhanced security and control.

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Upgrading a computing enviroment - feature image

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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Resource CaseStudy GoogleCloud M4CE

Discover how TELUS International’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.

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Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

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TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Executive survey results: IT Service Desk optimization 

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TELUS International looked inward to add value for customers by modernizing the Verint Workforce Engagement application suite and creating new cloud infrastructure on Google Cloud.

TELUS International looked inward to add value for customers by modernizing the Verint Workforce Engagement application suite and creating new cloud infrastructure on Google Cloud. See the results.

TELUS International Verint GCP case study

Building new cloud infrastructure to enable Verint Workforce Engagement on Google Cloud

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Trust, Safety & Security

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Digital Experience (DX)

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AI Data Solutions

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Advisory Services

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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IT Lifecycle

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Process Consulting 

View every touchpoint as a brand-building opportunity.

Contact Center Outsourcing

Enhance your sales pipeline with both new and current customers.

Customer Acquisition

Ensure a great user interface with an unforgettable user experience. 

UX / UI Design

Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Talent Acquisition - RPO

Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

Robotic Process Automation (RPA)

AI Training Data

Engage your customers while protecting your online reputation.

Content Moderation Solutions

Our Platform

Address the problems inherent in legacy systems and digital adoption.   

Platform Transformation

Optimize the patient experience for improved health outcomes.

Healthcare / Patient Experience

Ensure optimal performance with quality products that deliver amazing user experiences.

Quality Assurance & Testing

Build your digital roadmap using customer-centric approaches and human-centered design.

Building new cloud infrastructure to enable Verint Workforce Engagement on Google Cloud

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