Cloud & IT Lifecycle

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Research & Reports

Executive survey results: IT Service Desk optimization

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

IT Service Desk

Executive survey results: IT Service Desk optimization

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Cloud & IT Lifecycle

Automation

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Case Study

Technology

Processing vast amounts of Salesforce call data with intelligent automation solutions

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

Case Study

Implementing a Robotic Process Automation (RPA) solution with employee buy-in

Case Study

Enabling a global transportation giant to achieve its hyperautomation goals

Cloud

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Case Study

Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

Discover how TELUS International’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.

Illustration of a document and folder positioned on a cloud

How to tackle six common cloud migration challenges

Case Study

Building new cloud infrastructure to enable Verint Workforce Engagement on Google Cloud

Digital Transformation

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Why your business needs to modernize its IT

Modernizing your company’s IT doesn’t have to be expensive or complicated. Discover the short- and long-term benefits of updating your IT infrastructure now.

Podcast

Twilio on Digital Transformation and Software Developers

Brochure

Salesforce Services

IT Service Desk

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An airplane pilot and a member of the cabin crew walking in an airport carrying luggage.

Case Study

Travel & Hospitality

Enhancing the employee experience for a large North American airline with a skilled service desk

Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance the employee experience during challenging industry conditions.

Illustration of laptop computer with book pages coming out of it, and various labeled icons in the background, meant to symbolize a knowledge base

How to build an effective IT service desk knowledge base

Illustration of IT service desk equipment, including: a keyboard, a headset and a notebook

How to overcome three common IT service desk challenges

QA & Testing

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Illustration of smartphone, gears and a robotic arm holding a magnifying glass over a bug; meant to symbolize quality assurance

Quality assurance (QA): Improving testing efficiency through automation

Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.

Quality assurance (QA): Improving testing efficiency through automation

Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.

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Cloud & IT Lifecycle

Cloud & IT Lifecycle

Executive survey results: IT Service Desk optimization

Executive survey results: IT Service Desk optimization

Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

How to maximize the full value of the cloud

Cloud & IT Lifecycle

Automation

Processing vast amounts of Salesforce call data with intelligent automation solutions

Implementing a Robotic Process Automation (RPA) solution with employee buy-in

Enabling a global transportation giant to achieve its hyperautomation goals

Cloud

Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

How to tackle six common cloud migration challenges

Building new cloud infrastructure to enable Verint Workforce Engagement on Google Cloud

Digital Transformation

Why your business needs to modernize its IT

Twilio on Digital Transformation and Software Developers

Salesforce Services

IT Service Desk

Enhancing the employee experience for a large North American airline with a skilled service desk

How to build an effective IT service desk knowledge base

How to overcome three common IT service desk challenges

QA & Testing

Quality assurance (QA): Improving testing efficiency through automation

Quality assurance (QA): Improving testing efficiency through automation

Be the first to know