Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
The most wonderful time of the year can also be the most stressful. Explore survey results to help you sleigh your customer experience this holiday season.
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Explore survey results from American consumers on the subject of the metaverse and related customer experience expectations.
Discover five reasons why outsourcing credit card collections to an experienced partner with well-trained staff is beneficial for your business.
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Debt collection studies show that 52% of consumers pay what they owe when given the option to manage their debt digitally. Uncover more industry trends.
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
Transform your customer experience organization with our tailored solutions that support the full digital CX journey.