Customer Experience

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Scaling & GrowthTechnology

Why achieving profit-market fit is essential for scaling brands

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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CX Best Practices

Why accessible CX should be a priority for brands in 2023

Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.

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CX Best Practices

How asking better questions can enhance your customer service

Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.

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Outsourcing PartnershipsGames

What growing games companies can gain from outsourcing

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

Preview image of the brochure Adaptable support for growing games companies
Brochure
Scaling & GrowthGames

Adaptable support for growing games companies

The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.

3D illustration of various symbols conveying online security, including a finger print and a shield
Outsourcing Partnerships

Protecting your customers and brand in an outsourced environment

Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.

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CX Best PracticeseCommerce

Three reasons why great CX is your best pull marketing tactic

Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.

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Outsourcing Partnerships

Can you afford not to outsource your customer service?

Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the real value of outsourcing.

Photograph of the 'Reichstag' in Berlin, Germany
Outsourcing Locations

Don't overlook Germany as a CX outsourcing destination

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

Happy customer support agents sitting at computers and speaking on headsets.
Case Study
CX Best PracticesFinancial Services & Fintech

Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.

Three arrows: two hitting a wall, and one going over it, meant to symbolize the value of cross-vertical experience
Outsourcing Partnerships

Don't overlook the value of cross-vertical experience

If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.

Illustration of people interacting with technology and emojis
CX Best Practices

Customer service insights to keep your brand on the "nice list" this holiday season

The most wonderful time of the year can also be the most stressful. Explore survey results to help you sleigh your customer experience this holiday season.

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