Customer Experience

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Photograph of Cape Town, South Africa at night
Outsourcing Locations

Why South Africa is ideal for CX outsourcing

Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

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Research & Reports
CX Metrics

How to set CX metrics goals

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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AI & BotsFinancial Services & Fintech

Unleashing efficiency using intelligent automation in banking and financial services

Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

Preview image of the "TELUS International's Global Expansion" brochure beside a plant
Brochure
Outsourcing Locations

TELUS International's global expansion to Africa

TELUS International recently established operations in South Africa and Morocco, extending our presence across five continents. Learn more about the delivery capabilities in our new sites.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character using a magnifying glass to search for answers
Podcast
CX Trends

How do customer expectations change in difficult economic climates?

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, vice president of customer experience innovation at TELUS International.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.
Video
CX Best PracticesFinancial Services & Fintechwebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

Two people having a conversation, framed by smartphones, meant to symbolize a video call for customer service
Support Channels

Let's get visual: Adding video to your customer service operations

We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography
Research & Reports
Outsourcing Partnerships

Executive survey results: CX outsourcing in 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Illustration of two people shaking hands and two overlapping squares
Scaling & GrowthTechnology

Why achieving profit-market fit is essential for scaling brands

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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Video
Outsourcing Locationssite tour

Virtual site tour: Europe

Take a tour of our best-in-class operations across Europe.

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Video
Outsourcing Partnershipssolution overview

Welcome to TELUS International

Delivering elevated digital CX for some of the world’s largest and most respected brands, see TELUS International in action.

Illustration of electronic tablet displaying various accessibility settings
CX Best Practices

Why accessible CX should be a priority for brands in 2023

Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.

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