1. Insights
  2. Customer Experience
  3. Article
  • Share on X
  • Share on Facebook
  • Share via email

Infographic: 2024 customer service preferences

Posted April 18, 2024
customer considering her options with questions marks around her head

No one wants to be stuck on hold with customer service, but would you be willing to wait a little longer to save a few dollars? 78% of Americans would! TELUS International recently conducted a survey that explored the customer service preferences of consumers today. Explore the results below to learn how customers want support from brands.

Check out our solutions

Transform your customer experience organization with our tailored solutions that support the full digital CX journey.

Learn more