CX Best Practices
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CX Best PracticesThree CX insights from brands that get it right
Building a trusted relationship with your customers takes a lot of hard work. Make things easier by learning from these brands leading with CX.
CX Best PracticesGamesThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
CX Best PracticesFirst time listening? Start here
TELUS International Studios invites industry thought leaders and decision makers from the world’s most disruptive brands for in-depth conversations on the latest in digital customer experience and technology. First time listening? Welcome! Here’s where to start.
CX Best PracticesGamesOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
CX Best PracticesNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
CX Best PracticeseCommerceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
CX Best PracticesGamesCultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
CX Best PracticesGamesHow program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
CX Best PracticesThe Home Depot on shaping CX with strong values
On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot’s CX strategy.
CX Best PracticesInverted pyramid management: The Home Depot approach to CX
Discover how The Home Depot finds success with a strong set of core values in combination with an inverted pyramid management style.
CX Best PracticesEmployees as brand ambassadors: The Melio approach
Why do employees make excellent brand ambassadors? Discover insights from the director of customer experience at Melio.
CX Best PracticesHow Melio uses CX as a brand-defining moment
In this episode, you’ll hear Ingrid Olson, director of customer experience at Melio, share a fresh perspective on CX during periods of expansive growth.
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