CX Best Practices
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CX Best PracticesSeven commonly misused buzzwords in CX
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
CX Best PracticesHow Daily Harvest delivers premium CX at scale
On this episode of TELUS International Studios, we’re joined by Joe Gilgoff, VP of Customer Care at Daily Harvest, who started his career on the customer care frontlines. Joe emphasises the message that you do not have to sacrifice quality in scaling an operation.
CX Best PracticesAnnette Franz on tackling CX pain points
Annette Franz, Founder and CEO of CX Journey joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.
CX Best Practices4 Things You Missed From the Ever-Evolving Effortless Experience: An Audience with Matt Dixon
Do you know what it really takes to reduce customer effort and improve CX? Discover some new insights from a world-renowned CX leader, Matthew Dixon.
CX Best PracticesHealthcareFive CX lessons from the rise of telemedicine
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
CX Best PracticesWhat CX means to Venture Capitalists
Andrew Steele from venture capital firm Activant Capital joins this episode to discuss exactly how VCs look at how companies approach their customer experience model.
CX Best PracticesTravel & HospitalityHow travel and hospitality brands are adapting with the pandemic
As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
CX Best PracticesFour things the best CX disruptors do right
CX leaders aren’t following trends; they’re blazing their own paths to win customers. Discover four lessons to be learned from the best CX disruptors and how to apply them to your organization.
CX Best PracticesGamesLevel up: How games companies are embracing the surge in player support
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
CX Best PracticesThree ways to encourage empathy in CX during a crisis
In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.
CX Best PracticesFour ways to make your customer experience more transparent
Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.
CX Best PracticesThe importance of staying connected with customers during a crisis
Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.
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