CX Best Practices
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Level up: How games companies are embracing the surge in player support
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
- CX Best Practices
Three ways to encourage empathy in CX during a crisis
In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.
- CX Best Practices
Four ways to make your customer experience more transparent
Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.
- CX Best Practices
The importance of staying connected with customers during a crisis
Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.
- CX Best Practices
Improve customer service without breaking the bank
True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand’s customer service without breaking the bank.
- CX Best Practices
Do loyalty programs really drive customer loyalty?
From travel, to groceries, to oil changes, there’s a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?
- CX Best Practices
Speaking your language in customer service
Multilingual customer care is key to staying competitive in a global marketplace, but it hasn’t always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.
- CX Best Practices
What is customer service vs. customer experience?
People throw the terms “customer service” and “customer experience” around a lot these days, but do you know the key difference? Learn how they differ — and how each impact your business.
- CX Best Practices
How Indeed.com views and masters client success
Deserie Dulaney, VP of Client Success at Indeed.com, joins us to talk about the evolution from customer support to customer success.
- CX Best Practices
It's a trap! Don't fall for these five customer service cost-cutting pitfalls
Cost-cutting can be a short-sighted way of dealing with long-term problems. When you’re in the business of delighting customers, make sure you’re not falling into traps that can damage your overall customer experience. Here are five key tripwires to watch out for.
- CX Best Practices
Shifting customer engagement from transactional to human
Jonathan Legge (Co-founder and CEO of &Open) discusses how &Open is helping major companies win their customer’s hearts through the age-old practice of giving and why real relationships are built on care.
- CX Best Practices
Survey says: How to avoid customer feedback fatigue
Feedback is critical for improving the customer experience but long surveys, or surveys sent too often, can prevent consumers from engaging with your brand. Follow these tips to streamline the process and get better results.
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