CX Best Practices
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- CX Best Practices
- CX Best PracticesFinancial Services & Fintech
Five things all financial services leaders need to know about customer service
Discover best practices for boosting customer service in the financial services industry from customer experience experts.
- CX Best Practices
The three customer service basics that are non-negotiable
Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.
- CX Best PracticesHealthcare
The Patient Experience: Optimizing customer service for better health outcomes
Discover patient experience trends and best practices for today’s healthcare leaders.
- CX Best Practices
Scaling CX - A talk with Airbnb's head of global customer experience
Aisling Hassell, Head of Global Customer Experience at Airbnb, describes how she has successfully scaled the CX function, and the fundamental lessons learned along the way.
- CX Best Practices
7 imperatives for moving your CX to the next level
Colin Shaw, founder of Beyond Philosophy, reveals how the psychology behind why customers act and how they make decisions can start moving customer measures (CSAT, NPS, etc.) in the right direction.
- CX Best Practices
Leadership coaching - Insights from tech giant Airbnb (with Renn Vara)
Find out how leadership coach Renn Vara (Co-founder, SNP Communications) helped Brian Chesky turn Airbnb into the global tech giant that it is today.
- CX Best PracticesHealthcare
Healthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
- CX Best Practices
How to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
- CX Best PracticesTravel & Hospitality
Enhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
- CX Best PracticesTechnology
Three ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
- CX Best PracticesGames
How to deliver winning mobile gaming player support – tips from industry experts
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
- CX Best PracticesTravel & Hospitality
How to create loyal customers and brand evangelists in travel and hospitality
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.
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