CX Best Practices
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CX Best PracticesFirst time listening? Start here
TELUS International Studios invites industry thought leaders and decision makers from the world’s most disruptive brands for in-depth conversations on the latest in digital customer experience and technology. First time listening? Welcome! Here’s where to start.
CX Best PracticesThe Home Depot on shaping CX with strong values
On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot’s CX strategy.
CX Best PracticesHow Melio uses CX as a brand-defining moment
In this episode, you’ll hear Ingrid Olson, director of customer experience at Melio, share a fresh perspective on CX during periods of expansive growth.
CX Best PracticesHow Daily Harvest delivers premium CX at scale
On this episode of TELUS International Studios, we’re joined by Joe Gilgoff, VP of Customer Care at Daily Harvest, who started his career on the customer care frontlines. Joe emphasises the message that you do not have to sacrifice quality in scaling an operation.
CX Best PracticesAnnette Franz on tackling CX pain points
Annette Franz, Founder and CEO of CX Journey joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.
CX Best PracticesWhat CX means to Venture Capitalists
Andrew Steele from venture capital firm Activant Capital joins this episode to discuss exactly how VCs look at how companies approach their customer experience model.
CX Best PracticesHow Indeed.com Views and Masters Client Success
Deserie Dulaney - VP of Client Success - Indeed.com
CX Best PracticesShifting Customer Engagement from Transactional to Human
Jonathan Legge - Co-founder and CEO - &Open
CX Best PracticesThe CX Guru Showing Great Companies How to be Amazing
Shep Hyken - Customer Experience Influencer
CX Best PracticesMeet the CX Leader who Learned her Trade in the Trenches
Jeanne Bliss - Founder and CEO - Customer Bliss
CX Best PracticesThe Importance of a Customer-First Mindset - Insights from HubSpot
Amanda Whyte - Senior Manager of Agency Partner and Customer Success - HubSpot
CX Best PracticesHow Headspace Converts New Users Into Customers For Life
Lupe Gonzalez - VP of Customer Experience - Headspace
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