CX Best Practices
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CX Best PracticesFinancial Services & FintechwebinarThe future of banking and financial services: Unlocking customer experience potential with intelligent automation
Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.
CX Best PracticesWhy accessible CX should be a priority for brands in 2023
Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.
CX Best PracticesHow asking better questions can enhance your customer service
Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.
CX Best PracticesRetail & EcommerceThree reasons why great CX is your best pull marketing tactic
Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.
CX Best PracticesFinancial Services & FintechStreamlining operations and kickstarting the digital transformation journey of a leading financial services brand
Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.
CX Best PracticesCustomer service insights to keep your brand on the "nice list" this holiday season
The most wonderful time of the year can also be the most stressful. Explore survey results to help you sleigh your customer experience this holiday season.
CX Best PracticesRetail & EcommerceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
CX Best PracticesFive customer retention strategies you need today
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
CX Best PracticesSix tips for providing elite tech support
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
CX Best PracticesCX best practices for the live events industry
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
CX Best PracticesCommunications & MediaHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
CX Best PracticesFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
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