CX Best Practices
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CX Best PracticesCommunications & MediaMaximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS International’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
CX Best PracticesAre these digital CX resolutions on your list for 2024?
On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.
CX Best PracticesOrchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
CX Best PracticesFinancial Services & FintechwebinarThe future of banking and financial services: Unlocking customer experience potential with intelligent automation
Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.
CX Best PracticesWhy accessible CX should be a priority for brands in 2023
Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.
CX Best PracticesHow asking better questions can enhance your customer service
Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.
CX Best PracticesRetail & EcommerceThree reasons why great CX is your best pull marketing tactic
Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.
CX Best PracticesFinancial Services & FintechStreamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.
CX Best PracticesCustomer service insights to keep your brand on the "nice list" this holiday season
The most wonderful time of the year can also be the most stressful. Explore survey results to help you sleigh your customer experience this holiday season.
CX Best PracticesRetail & EcommerceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
CX Best PracticesFive customer retention strategies you need today
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
CX Best PracticesSix tips for providing elite tech support
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
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