CX Best Practices

  1. Insights
  2. Customer Experience
  3. CX Best Practices

  1. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy

  2. Episode cover image for Questions for now, a TELUS International podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag
    Podcast

  3. Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas

  4. A professional woman looking down at a smart phone screen.
    Case Study

  5. Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character writing a list of goals on a bulletin board.
    Podcast

  6. Illustration of a person conducting music

  7. An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.
    Video

  8. Illustration of electronic tablet displaying various accessibility settings

  9. Illustration of a pile of question marks, with one standing out in colour

  10. Illustration of a hand holding a magnet on a laptop screen attracting people on their phones, meant to symbolize eCommerce pull marketing

  11. Happy customer support agents sitting at computers and speaking on headsets.
    Case Study

  12. Illustration of people interacting with technology and emojis

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