CX Metrics

  1. Insights
  2. Customer Experience
  3. CX Metrics

  1. Illustration of a person, a measuring tape and a flag, meant to symbolize measurement and goals in CX

  2. Illustration of a person and various graphs and scales symbolizing metrics, measurement and KPIs

  3. Silhouette of person pushing a boulder up a mountain

  4. Two people looking at a smart phone and smiling

  5. games high score screen

  6. Illustration of hands holding a tablet that depicts a rating score

  7. White arrow showing old way to represent average handle time and yellow arrow showing new way to represent customer effort score.

  8. row of tape measures in various colors and sizes

  9. Boxing gloves

  10. NPS percentage symbol

  11. employee discussing call reduction strategies in front of a computer

  12. 394

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