CX Trends

The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G’s potential to make waves in the customer experience.

Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.

How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.

Learn how player support is evolving with financial technology.

Discover the three healthcare industry trends that are making customer service more important than ever.

A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.

Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.

Fintech companies like WeSavvy, Wizdee and eToro are changing the finance industry for the better by using technology like social platforms, machine learning, and IoT to create more emotional, high-touch customer experiences.