CX Trends
- Insights
- Customer Experience
- CX Trends
- CX Trends
How do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
- CX Trends
Infographic: CX expectations in the metaverse
Explore survey results from American consumers on the subject of the metaverse and related customer experience expectations.
- CX TrendsHealthcare
As the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
- CX Trends
Seven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
- CX TrendsGames
The metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
- CX TrendsHealthcare
The Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
- CX Trends
The Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
- CX TrendsHealthcare
The future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
- CX TrendsTravel & Hospitality
Three ways airlines are reinventing COVID travel
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
- CX Trends
Survey: Customer experience (CX) priorities in a post-pandemic world
The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.
- CX TrendsRetail & Ecommerce
How CX is driving the future of payments
Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.
- CX Trends
How Shopify adapted to demand during the pandemic
John Riordan, Director of Support and Chairman of the Board, Shopify, gives insight into how operations have changed due to the pandemic. John also deep dives into why a work from home model can and will change everything for the world of CX.
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