Customer Experience
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- CX Best PracticesFinancial Services & Fintech
Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand
Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.
- Collections
Delivering high-quality first-party collections services for a large utilities provider
Discover how TELUS International’s skilled and engaged collections specialists played an integral role in the implementation of a successful collections strategy for a leading utilities provider.
- Scaling & GrowthGames
Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
- CX Best PracticesGames
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- CX Best PracticesGames
Cultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
- CX Best PracticesGames
How program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
- CX Best PracticesTechnology
Wearables technology – achieving customer satisfaction in high-tech
Discover how a fitness technology leader partnered with TELUS International to make its customers both happier and healthier.
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