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CX Best PracticesFinancial Services & FintechStreamlining operations and kickstarting the digital transformation journey of a leading financial services brand
Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.
CollectionsDelivering high-quality first-party collections services for a large utilities provider
Discover how TELUS International’s skilled and engaged collections specialists played an integral role in the implementation of a successful collections strategy for a leading utilities provider.
Scaling & GrowthGamesRamping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
CX Best PracticesGamesOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
CX Best PracticesGamesCultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
CX Best PracticesGamesHow program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
CX Best PracticesTechnologyWearables technology – achieving customer satisfaction in high-tech
Discover how a fitness technology leader partnered with TELUS International to make its customers both happier and healthier.
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