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What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

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Metrics matter: The role of measurement in CX

On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

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How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

In this virtual chat with TELUS International computer vision experts Ajinkya Malasane and Kaushik PS, we’ll dive deep into end-to-end sensor fusion data collection and annotation solutions for autonomous vehicle training needs.

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3d data annotation

Leveraging automation for labeling large 3D pipelines

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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Four ways content moderation can build trust for travel and hospitality brands

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Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.

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Creating annotation work opportunities through impact sourcing

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

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Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions.

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The essential guide to AI training data

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

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How to detect and mitigate machine learning model drift

Discover the advantages of partnering with an experienced CX service provider to scale your operations in this IDC Info Snapshot.

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IDC info snapshot CX feature image

Why fast-growing brands need an experienced CX service provider to scale operations 

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Want to speak with an expert?

At TELUS International, we believe that there are some important principles to follow which can help deliver better AI outcomes. We aim to follow these principles and encourage all AI data service providers and organizations employing AI to do the same.

Discover TELUS International’s responsible AI principles for delivering better AI outcomes.

TELUS International Guidelines for Responsible AI PDF

TELUS International Guidelines for Responsible AI

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The TELUS International guidelines for responsible AI

Help your organization excel in the new digital economy with this infobrief from IDC.

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Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation

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Fintech & Financial Services

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

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Build and manage multi-cloud platforms to accelerate digital transformation.

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Uncover the right processes for enhanced business efficiency and CX outcomes.

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View every touchpoint as a brand-building opportunity.

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Enhance your sales pipeline with both new and current customers.

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Harness the power of GenAI to achieve amplified productivity and heightened customer satisfaction.

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Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

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Engage your customers while protecting your online reputation.

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Address the problems inherent in legacy systems and digital adoption.   

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Optimize the patient experience for improved health outcomes.

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Ensure optimal performance with quality products that deliver amazing user experiences.

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Build your digital roadmap using customer-centric approaches and human-centered design.

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Enhance CX across all channels with our holistic approach. 

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Remain agile and responsive with our professional consulting services.

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 Transform data into business insights with 360 degree customer journey analytics.