Customer Experience

Discover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.

Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.

Learn about industry and market trends in digital customer care, and find out what IDC suggests buyer organizations consider when evaluating providers.

The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.

Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.