Generational Support

Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.

Brands that don’t develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.

From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy, and what it all means for your company. Brian Solis identifies this time as the “novel economy” and he introduces a new cross-generational demographic, called Generation N.

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.

Discover how Gen Z is fundamentally changing the way brands approach CX design as revealed in a recent survey conducted by The Harris Poll on behalf of TELUS International.

From Baby Boomers to Gen Z, discover expert tips and best practices from TELUS International to help put your customers first.

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.

The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.