Outsourcing Partnerships
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- Customer Experience
- Outsourcing Partnerships
Outsourcing PartnershipsWhat is BPO? And other outsourcing terms defined
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
Outsourcing PartnershipsFinancial Services & FintechWhy your cryptocurrency exchange needs an expert customer service partner
Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.
Outsourcing PartnershipsFinancial Services & FintechWhy a customer experience partner is key to earning fintech consumer trust
Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.
Outsourcing PartnershipsDrive performance and improve costs with Business Process Improvement
Learn how TELUS International’s BPI practice can help you achieve the best customer experience through continuous process enhancement.
Outsourcing PartnershipsTechnologyTELUS International and Google Cloud: Collaborating for customer experience innovation
Discover how Google Cloud and TELUS International are working together to create a better employee and customer experience through a high-tech, high-touch approach.
Outsourcing PartnershipsGamesHow to exceed gamers’ customer service expectations through outsourcing
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
Outsourcing PartnershipsTravel & HospitalityThree ways travel and hospitality contact centers can localize the customer experience
Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.
Outsourcing PartnershipsLaunching your first customer support outsourcing project? Avoid these eight pitfalls
Find out how to avoid eight common errors which can cause outsourcing partnerships to sour, and their benefits to deteriorate over time.
Outsourcing PartnershipsThree considerations when outsourcing your voice-based customer support
Although digital channels are growing, a TELUS International survey showed voice customer support is still the most popular option with consumers. So for now, here’s how to continue to optimize your outsourced voice programs.
Outsourcing PartnershipsOutsourcing best practices
Learn to navigate the outsourcing process channel-by-channel with this e-book.
Outsourcing PartnershipsBPO: The ideal breeding ground for BPI (Business Process Improvement)
Why have contact centers become a breeding ground for BPI methods? One of the reasons is the sheer number of processes, lending itself to the application of most BPI tools and methodologies.
Outsourcing PartnershipsMoving from outsourcing vendor to partner with TXU Energy
Strong outsourcing partnerships don’t happen overnight. Here’s a look at our customer service journey and lessons learned with TXU Energy - a partnership spanning 10 years with cultural alignment at its core.
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