Outsourcing Partnerships
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Outsourcing PartnershipsEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Outsourcing PartnershipsExecutive survey results: CX outsourcing in 2023
Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.
Outsourcing PartnershipsEverest Group 2022 PEAK Matrix for CXM Service Provider in EMEA
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
Outsourcing PartnershipsEverest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Outsourcing PartnershipsExecutive survey results: CX outsourcing in 2022
Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.
Outsourcing PartnershipsIDC MarketScape: Worldwide digital customer care services 2021-2022 vendor assessment
Learn about industry and market trends in digital customer care, and find out what IDC suggests buyer organizations consider when evaluating providers.
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