Outsourcing Partnerships
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- Outsourcing Partnerships
- Outsourcing PartnershipsGames
What growing games companies can gain from outsourcing
Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
- Outsourcing Partnerships
Protecting your customers and brand in an outsourced environment
Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.
- Outsourcing Partnerships
Can you afford not to outsource your customer service?
Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the real value of outsourcing.
- Outsourcing Partnerships
Don't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
- Outsourcing Partnerships
Everest Group 2022 PEAK Matrix for CXM Service Provider in EMEA
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
- Outsourcing Partnerships
The do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
- Outsourcing Partnerships
Everest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
- Outsourcing PartnershipsTechnology
Streamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
- Outsourcing PartnershipsGames
Launching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
- Outsourcing Partnerships
Executive survey results: CX outsourcing in 2022
Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.
- Outsourcing Partnerships
How to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
- Outsourcing PartnershipsGames
How games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
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