Outsourcing Partnerships
- Insights
- Customer Experience
- Outsourcing Partnerships
Outsourcing PartnershipsGamesWhat growing games companies can gain from outsourcing
Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
Outsourcing PartnershipsProtecting your customers and brand in an outsourced environment
Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.
Outsourcing PartnershipsCan you afford not to outsource your customer service?
Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the real value of outsourcing.
Outsourcing PartnershipsDon't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
Outsourcing PartnershipsEverest Group 2022 PEAK Matrix for CXM Service Provider in EMEA
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
Outsourcing PartnershipsThe do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Outsourcing PartnershipsEverest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Outsourcing PartnershipsTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Outsourcing PartnershipsGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Outsourcing PartnershipsExecutive survey results: CX outsourcing in 2022
Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.
Outsourcing PartnershipsHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Outsourcing PartnershipsGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
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