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Execs In The Know: 2024 CX Leaders Trends & Insights

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS International.

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Aligning with customer expectations requires constant iteration and adaptation. The best CX leaders are persistent in tracking trends and backing their decisions with the latest data.

If that sounds like you, this report will be an invaluable resource. It's packed full of useful information, including the biggest challenges your peers are facing, technology investment trends and much more. Get your copy of the report to up your game in 2024.

This report includes:

  • checkmarkSurvey results from 117 customer experience executives across a range of industries
  • checkmarkDetailed responses from a select group of 11 CX leaders representing impressive brands, including Bosch, Microsoft and Shell
  • checkmarkInsights about AI adoption, applications and channel deployment
  • checkmarkBest practices for delivering data-driven CX

Three reasons to download the report

  1. 1

    See how leaders are responding to budgetary challenges

    From increased focus on ROI and financials to reduced budget for new programs, explore trends in how brands are actively and significantly addressing uncertain economic conditions.

  2. 2

    Discover where consumer and corporate viewpoints diverge

    Are you and your customers on the same page? Consumers said difficulty reaching a live person (40%) is the most frustrating aspect of customer care, whereas the frustration for corporations is with the process taking too long (54%).

  3. 3

    Get a sense of where other brands are in their AI journeys

    According to the survey, 73% percent of organizations are currently investing in AI for their CX operations, up from 48% in the previous year.

"It is our hope that this information will help inspire and guide our readers as they tirelessly work to improve the customer experience at their esteemed organizations."

Research Team, Execs In The Know

Stay on top of the latest CX trends for 2024

Dive into new data from an Execs In The Know survey of CX leaders.

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