1. Insights
  2. Customer Experience
  3. Research & Reports

Comparing costs: Chat vs. voice customer service

As a customer service leader, understanding when to invest more in voice vs. online chat is still a valid consideration, especially when striving towards an omnichannel strategy. This paper explores the financial benefits – and if a real cost advantage actually exists.

Team members looking at a tablet together

Make sense of channel nuances

Determine the right approach for your business with this close look at customer service channels.

Share

  • Share on Twitter
  • Share on Linkedin
  • Share on Facebook
  • Share via email